We are sorry for causing this misunderstanding. We have been actively communicating with you to solve the problem. Correct steps are required to connect products. We shipped it after testing and there was no problem!

We are very sorry for the trouble caused to you, but we have been cooperating with you to review the problem, and we have also sent accessories to them to replace, shown the reasons for this phenomenon in the video, and told how to operate it by remote control. Under normal circumstances, this kind of operate problem is impossible. We are trying our best to cooperate with you and fulfill our after-sales service. We have always given feedback and solution.